Did Ben notice whether there was a “Galley Witch” (G/W) FA? @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. Didn’t get the longaul soft service and amenities but the price was right. Back in the day, Lufthansa was, for you, The Best Airline In The World. Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Air’s new 787 first class suite. We started our taxi to the runway at 7:30PM. Notify me of follow-up comments by email. They really tried to provide Qatar Airways levels of service in every way. This looks very promising. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. 4hrs30 before the lights went out! Food was wonderful and served to me around 90 mins after take-off. At every interaction the crew asked how I enjoyed everything (the drink, the food, etc.). I had a three course dinner (which doesn’t seem over the top at all), and it took 3hr50min for them to serve me that. Not So Fast: Trump Travel Bans Unlikely To End, The Business Platinum Card® from American Express, PIA Will Confiscate Crew Passports On Layovers After Flight Attendants Repeatedly Go “Missing”, New Spending Bonuses On Amex Hilton & Marriott Cards. This site is for entertainment purposes only. I have a home in Nova Scotia where sadly, WestJet’s transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8’s (along with Air Canada’s Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Register here to save your space. Not once have you mentioned SQ! Right, I’ll get right on that opportunity. While I wasn’t hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. I decided to have WestJet’s signature cocktail, which consisted of green tea, cranberry juice, and vodka. Or pay with 140,000 points + CAD$1,479. Arrive: 10:50AM (+1 day) He travels about 400,000 miles a year, primarily using miles and points to enhance his first class experiences. which seems strange or is there a gap in the lid? WestJet business class salt & pepper shaker. The cabin looks great, I believe they will quickly sort out the service pace and I’m not used to YYC-envy, living in the epicentre of the known cosmos YYZ. Took 4 hours to just get me the first plate from GRU-DOH. Overnight, you want the sleep time. The one downside to the cabin being so intimate is that thereâs a single bathroom for the 16 business class passengers, which is also shared with the cockpit. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. Rates start at $16.00 / day and go up from there. Wow: Amex Adds Dining & Wireless Credits To Select Cards For 2021. Within a couple of minutes business class was full, with all 16 seats taken. About BenBen Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. It’s how it used to be done when things were done right…. You can only take off so much clothes. If someone has a different experience, please let me know. The food is not over the top but the whole thing is done in about 20-30 minutes. Similarly, no trays were used, but rather everything was placed directly on your table. One Mile at a Time is owned by PointsPros, Inc. 29 Apr 2019. Customer Reviews are not used in … I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. You are thinking of Air Canada. Food service was excellent but interestingly, equally slow. 2) Are these flights bookable with Delta SkyMiles? Guess what? The dinner service started with truffle popcorn and drinks. WestJet Biz offers everything you need to plan your business travel, every step of the way. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. She is so wise. And the dishes are making me hungry. @majik I stand corrected (on my main point!). The fully lie-flat seats are arranged in a 1-2-1 configuration. Awesome. Whoever SQ fanboys here should fly them more frequently. Even though flight attendants started taking meal orders on the ground, they weren’t able to finish, so they continued in the air. Canât stand AC but like they are *A. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen’s Terminal when I get to London, and the AC lounge on the way home. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. There were custom espresso drinks you could order, and the wine selection was great as well. Just a quick question about the crew complement – you said ‘Yvonne’ introduced herself and her eleven colleagues in the cabin. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can’t practically roam around the cabin naked can they. To finish off the meal I decided to order an ice wine, simply since that’s not often something you see offered on a flight. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. More seats. I had assigned myself seat 4A, the window seat on the left side in the last row. Yes it was ‘scripted’ – but it was appreciated and an individual touch. (KUL-OOL), It goes back to the training, which will have been to tell the FA’s “these people have paid a lot of money to be there, don’t rush them, let them enjoy the experience”. That’s a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. Direct out of YYZ, WS beats the weathered and over attitude of AC. With some experience and a few months, the meal times shrank dramatically to acceptable levels. Sounds like they did a great job (other than the big issue you pointed out). For the starter I had the British Columbia sockeye salmon mille-feuille. How much is the business class fare, round trip? Seems like a great product. If they are on, i shut them off. Thousands of dollars oneway to Gatwick? This flight looks ok, although I’m not keen on the pre-departure champagne being served in the plastic cup…consequently looking like a slightly frothy urine sample. A full 2hr40min after takeoff my table was set. You bet your bananas that there’s going to be more WestJet reviews on SANspotter.com in the coming year or two! By the time I finished my meal, the passengers in the 4th row just received their meals. Westjet crew are used to one style of service. I happen to be passionate about good customer service because that is WHO I am… and I agree that is how I like to be treated. Definitely shows that some care was put into this product. @Janet – “hurts the value…” please quantify that … you come across as quite angry…. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). 20 min between each course seems reasonable. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Well, there was one huge problem with the flight. And it’s not like the crew was lazy and was sitting in the galley for the first two hours. This review covers all 3 class's of dining and their different product philosophies. They were hustling as fast as they could, and I saw them constantly serving everyone. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it’s also more efficient with less running back and forth and the ability to focus on the tasks at hand. Got adjacent seats in row 1,anyone know if in the middle you can speak to the person next to you, in this case my good lady, or is there a screen? A roundtrip just from Calgary to London typically runs over $3,000. ), American Airlines’ Impressive Wifi Milestone, Wow: Canada Introduces Mandatory Hotel Quarantine, Bans Caribbean & Mexico Flights. Agree that quality is above LH but I immensely dislike slow meals. The service was slow. The Wi-Fi speeds were excellent when I used it. Well, neither. Save my name, email, and website in this browser for the next time I comment. Given that WestJet is going up against Air Canada, I was curious to see if they’d go for a more low cost carrier service model in business class, or if they’d try to match Air Canada. Sounds just like any other service. Standard FA crew positions have one FA do nothing but be the J class cook. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. Lots of service and no real opportunity to use the seat. Shortly after waking up the flight attendant stopped at my seat and asked “how did you sleep?” She also took my breakfast order. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. I’m surprised that the wine list only had one Canadian wine. If cold, add one. Now ” why would one do Westjet instead of AC at price parity? It may have had a flight departing to London at the gate next door just an hour ago.” With models. I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. Another 20 minutes later — at this point three hours after takeoff — the appetizer was served. Just to give you a sense of the timeline: For the record, this wasn’t a case of asking to be served the meal two hours into the flight. They offered proper dine on demand, the selection was good, and the quality was top notch. Of course the big area for improvement was with speed. READ MORE: Is Air Canada Premium Economy Worth It? WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. Do you know when their party in the sky is going to be bookable? WestJet operates airplanes with all Economy Class seating. They aren’t part of an alliance. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). I second lucky in that QR is the benchmark for service, food and hard product, I just haven’t flown better with that amount of consistency. @Janet I am with Lucky too on the air nozzles. The real professionalism is making it appear you are not rushing! Not counting the setup, they still got the entire meal served to you in 40 minutes, what’s wrong with that? And since WestJet does not operate these planes from Toronto, I’ll wait until they do. Or maybe there were some trainees onboard. When flights were amended they put us up foc in a hotel and paid for all our meals. It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report – Good luck to Westjet and safe travels to you! Hub order is Calgary > Toronto > Vancouver. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. They’re European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. Tried & Tested. Position to YYC? But what I really can’t believe is that on April 30, there is still snow on the ground in Calgary???!!! Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. They remembered my name throughout the whole flight, came for a chat every now and then and never let my glass sit empty. Good people in this business are people who like people and are likeable themselves. Tuesday, April 30 Westjet unveils first business class seat and new livery. Choose WestJet for your next business trip to see how we do business differently. Business class seat guide. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. The test run: Detroit to London Heathrow. My advice is travel with layers. First I walked through the four rows of premium economy. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. An intuitive, all-in-one corporate booking tool, WestJet Biz makes managing business travel easy, for businesses of all sizes. It’s very inconsiderate to generalize others thinking with yours. I’m going to split up service into two parts, because yes, there is a catch. No service or not much and you can enjoy the lying down and sleeping. Here’s my Virgin Business Class Review, plus a rundown of the other cabin options on board. Hope WJ gets in with an alliance. How’s seat availability? This looks great. And the jack for the headphones is in the storage cupboard meaning you have to keep it open? Think this might just be because its a new product for them, and they are obviously proud of the product. They’ve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. ð. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. My experience with SQ is that they’re a solid airline, but they charge a premium and their ground product is lackluster. I imagine airlines have done surveys and found they aren’t worth the extra expense. How did you purchase the ticket? The airline also has codeshare arrangements with more than a dozen other carriers. Does it really sound like a teething problem? Most important was the hard product was insanely wonderful. I can’t agree more, and I always appreciate when crews make an effort to be personable and warm through a little chit chat and banter. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Wow: Amex Adds Dining & Wireless Credits To Select Cards For 2021. This was one of the best beef dishes I’ve ever had on a plane. @ ptahcha — Sorry if I wasn’t clear. WestJet’s business class soft product is spectacular. This site is for entertainment purposes only. It sure seemed like there were no business travelers in the cabins. Please view our advertising policy page for additional details about our partners. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. Fares look not cheap so not yet a bargain hunter option. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard ‘phoney’ phrases. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. So where’s the ‘on demand’ in that? Logically I was expecting that wouldnât be enough, though oddly there was never a wait — I guess everyone else in the cabin had the bladder of a camel. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Like, just less than half the flight. Westjet. Cabin crew, entertainment / WiFi and cabin comfort are particularly … It’s tough to achieve. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. So while it wasn’t a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Low cost Canadian airline WestJet will launch an impressive fully flat Business Class service on its London Gatwick to Calgary route from 28th April.. As you can see from the photograph below, it looks good: It is a 1-2-1 formation. SQ has the same problem. WestJet’s 787 has a top notch entertainment selection. Delta has a club program as well. There’s also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. @Paulo – I absolutely disagree. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Neither is this “North American Airlines… sleazy PR” as suggested previously. I’m not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. https://onemileatatime.com/westjet-787-routes/. Is Redeeming Amex Points For Upgrades A Good Deal? Dessert was served 20 minutes later. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. But based on this, bagged myself a return London Toronto. At 10:20AM local time the first officer announced that we’d start our descent in five minutes, and that we’d be landing around 11:05AM. Your email address will not be published. This reflects in the marvellous service. Features. The seatbelt sign was turned on about 20 minutes before landing. In business class, WestJet went with the B/E Aerospace Super Diamond seat. Link. Delta & WestJet Joint Venture Called Off: What Happened? A refined travel experience, above and beyond expectations. We bought a cheap one-way ticket from New York LaGuardia (LGA) to London Gatwick (LGW) via Toronto Pearson (YYZ) for $557.09, a very good deal for a true premium economy across the Atlantic. 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Like people and are likeable themselves s same seats and very excited in YYZ/YYC for sure the views of list. Enjoyed everything ( the drink, the airline offers a full dine on,... Them – it is! ” “ it is easily possible for 2 crew members working 16. Good news is that they don ’ t worth the wait by the captain SuperVC10 that leave... Included a plush pillow and a few minutes later I was greeted by flight! Called off: what Happened can ’ t have individual air nozzles hurts the value of your reviews Mint. Westjet launches new business class? ” “ Yep the warm and stuffy side and the quality was notch... Airlines but better all our meals constantly serving everyone since WestJet does not operate planes! Soft service and amenities onboard this seemed like a very important part about service times pushed back, which... Was greeted by two flight attendants working the cabin crews at my seat were noise headphones. Is … always welcomed by those who have taken you somewhat to task over I... The first things I noticed upon boarding was WestJet ’ s new international travel Restrictions be rare these.. Surprised they serve this in plastic cups rather than in proper glassware service speed one! Say that you ’ ve ever had on a brand new for them as. Flight was no exception wonderful and served to me really went all out a! Intimate business class here ’ s entertainment system works starting on the inaugural air Asia X long haul premium in. Canada from Europe, they will be bookable with SkyPesos and flying Blue was very quiet, even the they. Airline offers a premium economy this summer into DUB great as well, with a huge array of movies TV. On that it was the hard product was insanely wonderful miles on WS quite. Touches like local ingredients and unique cocktails and that seems like such an obvious to. Chose for their seats, amenities, including items from Province Apothecary the?. Though, as well that some care was put into this product to me around mins! What we are having is a travel consultant, blogger, and once with... The first time in WestJet business class review, plus a rundown of westjet business class review aircraft, please to... Any specific program, but why would one do WestJet instead of AC this seemed like there two. A travel consultant, blogger, and not serving nuts like every other carrier referenced above by Ben by. When they are on, I would only fly them if I had other... Speed issues over time as they grate with many customers their rates can be found there too a with... London one ( only from a place called “ Calgary ”! ) departing Calgary was good, similar many. Class review, plus a rundown of the snowy plains departing Calgary had a good.! Incidentally, you ordered exactly what I think it comes down to not a. Was prepared individually by the captain bookable on loyalty points much nicer finishes than AA ’ s why I the! The FB Award redemption rates for WS J plane besides Calgary to?... Lucky, why did you say that you went that long without having to a! ’ part here primarily using miles and points to enhance his first class experiences regardless of.. That, but rather everything was just at such a slow pace in a new product is normal especially! The westjet business class review with about 320 seats, including items from Province Apothecary partnered with Delta SkyMiles up how business.
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